We are updating our General Terms and Conditions. Please see the summary of key changes below:
Refunds for Fraudulent Payments

Effective from 7th October 2024, consumer protection rules will entitle you to a refund if you are tricked by a fraudster into transferring money to another account subject to certain conditions (details outlined in our general terms and conditions).
Fraud Protection
We emphasise the importance of carefully reviewing any fraud or scam warning we provide. If anything feels suspicious during a payment, we urge you to contact us immediately.

The changes to the General Terms and Conditions will come into effect from 7th  December 2024, and a version of the updated General Terms and Conditions is available for reading on the website.

If you do not agree with these changes, you may choose to close your account without any penalty. If we don’t hear from you, we’ll assume you are in agreement with the changes. These general terms and conditions do not replace the existing specific terms and conditions for individual products.