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Cookie Policy

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Cookies Policy V1.0

1. Information about our use of cookies

Bank website uses cookies to distinguish you from other users. This enables the Bank to provide you with a better experience when using Bank’s website and helps with improving the services.

2. What are cookies?

A cookie is a small file of letters and numbers that is placed onto your computer or other electronic device, if you provide your consent upon accessing Bank’s website. Cookies contain information that is transferred to your computer or electronic device’s hard drive.

The Bank though IT department use the following cookies:

Strictly necessary cookies these are cookies that are required for the operation of Bank’s website. They include, for example, cookies that enable you to log into secure areas of Bank’s website, use a shopping cart or make use of e-billing services;.


Analytical or performance cookies – these allow Bank to recognise and count the number of visitors and to see how visitors move around Bank’s website when they are using it. This helps Bank to improve the way Bank’s website works, for example, by ensuring that users are finding what they are looking for easily.


Functionality cookies – these are used to recognise you when you return to Bank’s website. This enables Bank to personalise Bank’s content for you, greet you by name and remember your preferences (for example, your choice of language or region).


Targeting cookies – These cookies record your visit to Bank’s website, the pages you have visited and the links you have followed. Bank will use this information to make Bank’s website and the advertising displayed on it more relevant to your interests.

The information the Bank obtain from Bank’s use of cookies will not usually contain your personal data. Although Bank may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances Bank may collect personal information about you, but only where you voluntarily provide it (e.g. by completing an online form or where you purchase goods or services from the Bank).

3. Third-party cookies?

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which the Bank has no control. These third parties are responsible for the cookies they set on Bank’s website. If you want further information, please go to the website of the relevant third party. You will find additional information in the table below.

4. How do we use cookies?

The Bank use cookies on Bank’s website to:

recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);

obtain information about your preferences, online movements and use of the internet;

carry out research and statistical analysis to help improve Bank’s content, products and services and to help us better understand Bank’s customer requirements and interests;

target Bank’s marketing and advertising campaigns and those of Bank’s partners more effectively by providing interest-based advertisements that are personalised to your interests; and

make your online experience more efficient and enjoyable.

For more information about the individual cookies Bank use and the purposes for which Bank use them, refer to the table below:

Name of cookie





Used by sites developed on Microsoft’s .NET software framework. Enables the site to maintain an anonymous user-id to track unique users within a session without them logging in or otherwise identifying themselves.


This is to indicate the user preferred option for Cookie Consent

Google Analytics


Measures how users interact with website content. More information is available on




Indicates whether a user has filled in Bank’s feedback form.




A DNN cookie is created called "language" to store the current language. In a monolingual install this is simply the browser default language, but if the site supports multiple languages then this may be different based on the language selected by clicking in the languages skin object.




Used by .DOTNETNUKE, issued by DNN Corporation. Necessary for site functionality including forms authentication, and is created when a user logs in.




Anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.



A DNN forms authentication cookie




A DNN cookie used by the CMS to store the TabID of the last visited page.



A DNN cookie used by the CMS to determine the UI state across postbacks (whether or not to reload the page with the 'Editing' interface).


5. Consent

There is a notice on the Bank home page which describes how Bank use cookies, and which also provides a link to Bank’s website privacy policy. By clicking the “consent” option on this notice you are agreeing to the use of cookies. If you continue to use the Bank website after this notification has been displayed to you, Bank will assume that you are happy to receive all cookies from Bank’s website for the purposes described in this website cookie policy and our website privacy policy.

6. How to turn off cookies

You may refuse to accept cookies by activating the setting on your internet browser which allows you to refuse the setting of cookies. Please refer to your internet browser's help section for specific instructions. However, if you select this setting you may be unable to access certain parts of the Bank website. Unless you have adjusted your browser setting so that it will refuse cookies, Bank system will issue cookies when you log on to the Bank website.

Except for essential cookies, all cookies will expire after 12 months.


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