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State Bank of India

Your recent branch visit feedback

We would be really keen to hear more about your experience and the service you received. It will take no more than five minutes to complete.

This will help us to monitor our performance and identify where we can improve the level of service that we provide to our customers.

Which branch did you most recently visit? *

What was the main purpose of your visit?*

Are you a personal or Business / Corporate Customer?*

Personal

Business

Both

How satisfied were you overall with your recent service experience at the branch?*

What is the main reason for giving this satisfaction rating?*

How satisfied were you with the following aspects of service in the branch?*

Cleanliness and tidiness of the branch*

General level of knowledge of staff who dealt with you*

Helpfulness and friendliness of staff*

Ability of staff to offer advice and guidance where needed*

Being dealt with quickly and efficiently*

Your needs were fully addressed during your visit*

(on 1 to 5 scale, where 1 = 'very low effort' and 5 = 'very high effort')

Before walking into the branch, how much effort did you expect to put in to having your enquiry, request or transaction processed?*

On completion of your branch visit, how much effort did you actually put in to having your enquiry, request or transaction processed?*

(on 0 to 10 scale, where 0 = 'not likely at all' and 10 = 'extremely likely')

How likely would you be to recommend State Bank of India to a friend or colleague?*

Have you actually recommended State Bank of India to a friend or colleague?*

Yes

What could we do to improve your in-branch experience or the quality of service that we provide to our customers?*

Please use the space provided to give feedback or any other comments that you have about State Bank of India generally and the products and services that we offer?*

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State Bank of India (UK) Limited (“SBI UK”) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 757156). SBI UK is registered in England and Wales (Registered no:10436460), with a registered office at 15-17 King Street, London EC2V 8EA.

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