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Covid-19 / Coronavirus Precautions

Updated Lockdown Arrangements At Branches

from 7th January 2021

 

SBI UK continues to be committed to play its part in helping reduce the spread of Coronavirus by adhering to the current health guidelines wherever practically possible.

We have therefore decided that until further notice, our branches will continue to open between 10 am and 2 pm on weekdays  and they will, for the time being remain closed on Saturdays. During this current period of lockdown, we will not be making locker facilities available.

Access to your banking will still be available via our YONO mobile banking App, Internet Banking and any ATM .You also can access our contact centre 10.00 am to 04.00 pm.

Customers will already be aware that due to building works, our East Ham branch is currently operating from Ilford branch and this arrangement will continue.

 

You can of course continue to access services through YONO, Internet Banking, any ATM and our Contact Centre. Customers can avail banking services from any of the remaining branches.

 

For operational reasons our Hounslow branch will continue to remain closed and operate from Southall. Hounslow customers may continue to use the usual contact details, as mail and telephones will be re-directed.

During this pandemic it may also be necessary to temporarily close or provide restricted service at other branches at short notice so please continue to refer to our website for up to date branch specific information.

 

We would prefer it if you could avoid visiting our branches during this period but If you have no other option we would respectfully remind you that it is a legal requirement  to wear a face covering and respect social distancing whilst on our premises. In addition, in order to further assist with social distancing, we will be limiting access to 2-3 visitors at any one time so it would be appreciated if you only enter the branch if you are personally conducting business.

 

We thank you for your understanding.

 

Permanent Closure of Ilford Branch

Following a review of our branch network, we have decided that our Ilford branch will close permanently with effect from 31st January 2021, although this date may be subject to change

We have not taken this decision lightly, as we know that this branch has been convenient to you, however, we are finding that fewer customers are conducting their business at the branch itself and we have therefore taken the difficult decision to close the branch.

There is nothing you need to do at the moment, as nearer the time, your account(s) will be transferred to our branch in East Ham. In case if you prefer to transfer the account to any of our other branches in the UK, please email us your request on customerservices.sbiuk@statebank.com. There will be no interruption of services during the transfer and whilst your account number(s) will remain the same, it will be necessary for you to advise the new branch details to anyone who sends payments to you. Details of East Ham branch are mentioned below

Address: 149 – 153 High Street North, East Ham, London, E6 1HZ

Sort Code: 60 95 78

For customers who have locker facilities with us, we will be arranging for your lockers to be moved to East Ham branch under appropriate security protocols. This will be undertaken out of hours so it is unlikely that you will experience any access restrictions.

We do appreciate that this may be inconvenient for you and this is very much regretted, however I do hope you will appreciate our reasons. More importantly though, your custom is immensely valued and I do hope that we can continue to look after your banking requirements both now and long into the future.


To speak to a member of our contact centre,
please call 0800 532 532 (if you are calling from within the UK), or +44 207 454 4338 (if calling from outside the UK).

Contact centre is open 24/7.

Lost and stolen cards

To report lost or stolen card , please call us on 0800 532 532

Contact us online

Send us an email  on customerservices.sbiuk@statebank.com

For NRI services, please write to nriservices.sbiuk@statebank.com

 

                                                  and we'll get back to you as soon as we can

Press enquiries

sbiuk@peregrinecommunications.com

Please complete the form to request a call back from us. 

Description

YONO SBI UK offers numerous features like easy UK money transfers or payments, remittances to India - available 24x7 with attractive exchange rates on remittances to India etc. The facility of opening an account through the app will be made available very shortly.

The app will allow customers with accounts at both SBI UK and SBI in India to see both accounts through one app, thereby improving the customer experience and ease-of-use. The app would also allow customers to change their address, e-mail, mobile numbers online.

The app also comes with a strong cordon of device binding to protect the security of customer funds.

Features and Benefits

  • UK Payments
  • Manage Fixed Deposits & Cash ISAs
  • Update your contact details
  • Remit funds to India 24/7 at attractive rates
  • View your SBI account in India
  • Order debit cards

 

Disclaimer

Upon registering you will receive a confirmation email stating the following:

  • Please note that you will receive a daily rate mailer only on a working day.
  • Foreign exchange rates are subject to market fluctuations.
  • The rate given is time stamped UK time and is for online transfers up to £15,000 via your SBI UK account.
  • SBI Account holders can visit www.sbiuk.com and use our SBI Internet Banking facility.
  • Non-SBI account holders can open an Online Remittance Savings Account by visiting www.sbiuk.com/remit
  • You can call our customer services at 0207 454 4338 from Monday to Friday, from 9:00am to 6:00pm, or visit your nearest branch.

Technical Specifications

  • App size: 30mb
  • The SBI UK app is optimised for Android mobile devices from Gingerbread V2.3 and above.
  • The SBI UK app currently doesn’t support Windows Phone and Blackberry at this moment in time.

App Store Google Play

Note

 

State Bank of India (UK) Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 757156). SBI (UK) Ltd is registered in England and Wales (Registered no: 10436460), with a registered office at 15-17 King Street, London EC2V 8EA. Your eligible deposits with State Bank of India (UK) Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. For further information please visit www.fscs.org.uk.

 

If you are a Registered Third Party Provider (TPP) and would like to discuss how to work with us, please email headoperations.sbiuk@statebank.com with the details of your business and we will get in touch with you on the next steps.

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