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Covid-19 / Coronavirus Precautions

Updated Lockdown Arrangements At Branches – November 2020


SBI UK continues to be committed to play its part in helping reduce the spread of Coronavirus by adhering to the current health guidelines wherever practically possible.

We have therefore decided that until further notice, our branches will continue to open between 10am and 3pm on weekdays  and they will, for the time being remain closed on Saturdays.

During this current period of lockdown, we will not be making locker facilities available. However, we are mindful of the fact that Diwali is nearly upon us and it is for this reason we will be allowing access on working days  between 10th & 18th November

Access to your banking will still be available via our YONO mobile banking App, Internet Banking and any ATM .You also can access our contact centre 24/7.

Customers will already be aware that due to building works, our East Ham branch is currently operating from Ilford branch and this arrangement will continue.


Additional Arrangements for Hounslow

During this lockdown period, for operational reasons our Hounslow branch will shortly temporarily close and operate from Southall. Hounslow customers may continue to use the usual contact details, as mail and telephones will be re-directed. Should you require locker access during the Diwali period mentioned above, this will be from 15.00 and 16.00 daily by appointment only and subject to 24 hours notice.


We would prefer it if you could avoid visiting our branches during this period but If you have no other option we would respectfully remind you that you will need to wear a face covering and respect social distancing whilst on our premises. In addition, in order to further assist with social distancing, we will be limiting access to 2-3 visitors at any one time so it would be appreciated if you only enter the branch if you are personally conducting business.


We thank you for your understanding.



To speak to a member of our contact centre,
please call 0800 532 532 (if you are calling from within the UK), or +44 207 454 4338 (if calling from outside the UK).

Contact centre is open 24/7.

Lost and stolen cards

To report lost or stolen card , please call us on 0800 532 532

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Send us an email  on

For NRI services, please write to


                                                  and we'll get back to you as soon as we can

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Please complete the form to request a call back from us. 


YONO SBI UK offers numerous features like easy UK money transfers or payments, remittances to India - available 24x7 with attractive exchange rates on remittances to India etc. The facility of opening an account through the app will be made available very shortly.

The app will allow customers with accounts at both SBI UK and SBI in India to see both accounts through one app, thereby improving the customer experience and ease-of-use. The app would also allow customers to change their address, e-mail, mobile numbers online.

The app also comes with a strong cordon of device binding to protect the security of customer funds.

Features and Benefits

  • UK Payments
  • Manage Fixed Deposits & Cash ISAs
  • Update your contact details
  • Remit funds to India 24/7 at attractive rates
  • View your SBI account in India
  • Order debit cards



Upon registering you will receive a confirmation email stating the following:

  • Please note that you will receive a daily rate mailer only on a working day.
  • Foreign exchange rates are subject to market fluctuations.
  • The rate given is time stamped UK time and is for online transfers up to £15,000 via your SBI UK account.
  • SBI Account holders can visit and use our SBI Internet Banking facility.
  • Non-SBI account holders can open an Online Remittance Savings Account by visiting
  • You can call our customer services at 0207 454 4338 from Monday to Friday, from 9:00am to 6:00pm, or visit your nearest branch.

Technical Specifications

  • App size: 30mb
  • The SBI UK app is optimised for Android mobile devices from Gingerbread V2.3 and above.
  • The SBI UK app currently doesn’t support Windows Phone and Blackberry at this moment in time.

App Store Google Play



State Bank of India (UK) Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 757156). SBI (UK) Ltd is registered in England and Wales (Registered no: 10436460), with a registered office at 15-17 King Street, London EC2V 8EA. Your eligible deposits with State Bank of India (UK) Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. For further information please visit


If you are a Registered Third Party Provider (TPP) and would like to discuss how to work with us, please email with the details of your business and we will get in touch with you on the next steps.

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