We are sorry things did not go right for you and if you feel our
service could be better, we would really like to know. We can work
with you to address your concerns and put things right.
Ways to get in touch
How we handle your complaint
We aim to resolve your complaint within three working days,
however if we are unable to, we will send you an acknowledgement of
the complaint with further details of timeframes.
Once all the details of the complaint have been investigated (we
may call you for more information) we will issue a final response to
If you are still not happy
If you remain unhappy, you can refer your complaint to the
Financial Ombudsman Service for an independent review, free of charge.
For more information, please visit the Financial Ombudsman
website and read the guide 'Your Complaint and the Ombudsman'.
The address of the Financial Ombudsman Service is:
Financial Ombudsman Service
Phone: 0300 123 9 123