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UK Complaint Form

Customer Complaint Form

We are sorry things did not go right for you and if you feel our service could be better, we would really like to know. We can work with you to address your concerns and put things right.

Ways to get in touch

Phone Post/Branch Email
Please call us on: Write or visit your nearest branch. Please email:
From the UK: 0800 532 532 Branch details can be found on the branch locator
From abroad: +44 207 454 4338


Online Form



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How we handle your complaint

We aim to resolve your complaint within three working days, however if we are unable to, we will send you an acknowledgement of the complaint with further details of timeframes.

Once all the details of the complaint have been investigated (we may call you for more information) we will issue a final response to your complaint.

If you are still not happy

If you remain unhappy, you can refer your complaint to the Financial Ombudsman Service for an independent review, free of charge.

For more information, please visit the Financial Ombudsman website and read the guide 'Your Complaint and the Ombudsman'.

The address of the Financial Ombudsman Service is:

Financial Ombudsman Service
Exchange Tower

E14 9SR

Phone: 0300 123 9 123



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