General FAQs
Find answers to the questions our customers most often ask. If you can’t find the information you need, please check the relevant section of our website, or call Customer Service on 0800 532 532 .
Contact centre is now open 24/7.
State Bank of India (SBI) is authorized and regulated by Reserve Bank of India and Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority (FCA) and limited regulation by Prudential Regulation Authority. SBI is entered on the Financial Services Register and its register number is 139156. SBI (UK) is registered in England and Wales (registered no: FC 004460, branch no: BR000696) as an overseas company, with a registered office at 15-17 King Street, London EC2V 8EA. For more details, please visit our Customer Care section.
Yes, we’re covered by the Financial Services Compensation Scheme (FSCS), which can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors - including most individuals and small businesses - are covered by the scheme.
An eligible depositor may claim up to £85,000 in deposits under the scheme. For joint accounts, each account holder is treated as having a claim in respect of their share. So, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (totaling £170,000). The £85,000 limit relates to the combined amount in all the eligible depositor's accounts with State Bank of India UK Offices, including their share of any joint account, and not to each separate account.
For more information about the scheme, including amounts covered and eligibility to claim, please ask at your local branch, visit the FSCS website or call 0800 532 532.
Your account will have to be opened in India, but we can help you with this. To find out more, please visit our NRI Services section.
No. To ask a question, please log in to SBI (UK) Internet Banking and contact us. Alternatively, drop in to your local branch.
Yes. Please visit our Money Transfer section to find out how. We would suggest, however, that you open an account with one of our UK branches to benefit from current exchange rates and ensure your destination account is credited quickly.
We don’t offer this facility.
Please choose the option you need from :
https://sbiuk.statebank/download-forms
- Visit one of our branches by providing a request letter along with an original photo identification (passport, full driving license) and original utility bill or bank statement. Please ensure that request letter is signed by all account holders and the address proof is not more than 3 months old.
- If a visit to a branch cannot be done, complete the Change of Circumstances Form and send it by post with the copy of your latest address proof. The full list of acceptable documentation can be found in our website at How to open an account?. Internet copies are not accepted. The branch will then contact you for conducting identification checks by asking security questions. The request will only be processed on successful completion of this identity checks.
Our customer services helpline is open 24/7 on 0800 532 532.
No, we don't offer this service. However, our NRI branch in Mumbai will be pleased to open a ‘‘Demat’' (dematerialized) account for you, which will enable you to trade shares. You can email them at dgm.08964@sbi.co.in.
Yes, however, it will considered as cross-border payments and will not fall under the ambit of Faster Payments, which is local to UK transfers only.
Payments made on weekdays between 06:30 AM – 06:30 PM will be credited to the payees account within 2 hours,
Brexit related enquiries
For our UK-resident customers, there is no change to your everyday banking services.
For our EEA-resident customers, we continue to provide you with the same service as of now. We will continue to review our approach to the continuity of these services as well as the terms and conditions. We will write to you at least 60 days in advance, before introducing any changes to these services.
Yes. There is no change to how you make and receive payments to EU countries from your SBI UK account and you can continue to access your bank account through the mobile app or internet banking, to conduct your everyday banking needs. Should anything need to change, we will let you know, ensuring you have as much notice as possible.
Yes. Your money will continue to be protected by the Financial Services Compensation Scheme. More information is available at https://www.fscs.org.uk/check-your-money-is-protected/
There is no change to these services
There is no change to the charges as of now. Any future changes to our terms and conditions and tariff of charges will be advised to you well in advance
Yes. EU Nationals who live in the UK can still apply for SBIUK account.
Yes. Your SBIUK account remains open and you can continue to access your bank account through the mobile app and internet banking, to conduct your everyday banking needs. Should anything need to change, we will let you know, ensuring you have as much notice as possible.
Yes. Customers are be able to access their SBIUK account through the mobile banking app as well as internet banking, when they are abroad in an EU country.
